FAQ

a) How do I Login?

1. Click on 'LOGIN'
2. Enter your mobile number.
3. Enter your current location
4. Verify the OTP sent to your mobile no and login.

b) How to use the App?

1. Need to install the app from google play store.
2. Activate your account from your nearest clinic with 10 preload booking .
3. Book your appointment and your preload booking count will reduce gradually on after another .

c) How do I find an appointment?

1. Select a city from the dropdown menu.
2. Search for the doctor by clinic name / doctor name / specialization / locality.
3. Find the doctor in the search results.
4. Click on BOOK.
5. Select an available date and time to visit the doctor.
6. Confirm the appointment booking.

d) Can I book more than 1 appointment at a time?

Yes you can book appointments for multiple doctors and generate multiple booking ID.

e) Do I need to Book every time I visit my doctor?

Yes.

f) How do I make payment to the doctor?

When you book a doctor we navigate you to the payment option where you can pay both offline or online .

g) Can I Book for others from my login id ?

Yes

h) Can I cancel my booking at any time?

You can only cancel your booking 4hrs prior to your appointment .

i) Is there a Cancellation Policy.

Yes,

As per the cancellation policy if you cancel a particular booking 8 hours prior to the appointment no cancellation would be charged. However,

1. if a client cancel a particular booking after 8hours prior to the appointment he/she would be penalised with deduction of 2 extra bookings from his account along with the booking that he/she had cancelled. Which means there will be a deduction of 3 preloaded bookings in total from his account.
2. If a client cancel booking consecutively for three times after 8hours prior to the appointment then His/Her account will be disabled automatically.

j) How do I reactivate my disabled account.

To reactivate a disabled accoudnt contact our Customer Care or email us at service@pdoc.in